Why Your Bug Reporting is Missing the Mark (And How You Can Fix It)

Why Your Bug Reporting is Missing the Mark 1

Software bugs are chaotic but an inseparable element from a developer’s life, it’s a given. It all starts with spotting, tracking, and reporting flaws which is a blend of software complexity, deadlines, misinterpretation, communication gaps, and human errors. 

In this blog, we are going to take you through the ins and outs of everything related to software bugs. 

Let’s start!

What is Bug Reporting?

A bug is an unwanted and flawed element that is problematic for any PC’s hardware and software’s health. Bugs are unforeseen and unexpected errors that appear as hurdles to cause any software to run in an unexpected and unusual manner.

It’s executed after stringent lines of codes are written and run by the developers in its testing phase. The entire method of evaluation, monitoring, and tracking to what’s out of line gets captured in a bug report.

Identifying what’s the origin of the bug and finding effective ways to erase it out of the system is the whole point of bug reporting. It is a complex process of spotting errors, faults, and failures in any software development process. 


Good vs. Bad Bug Reports 

 

Now there’s a twist. Every software will have bugs no matter how critical of a programmer you are. This does not reflect your incompetence but proves there’s a human behind a fully functional digital product like apps and websites. 

So if you ask, are all software bugs bad? No! But, If yes, why don’t we hear about the good ones often and are always left to deal with the bad ones? 

Because the bad software bugs are enough to make people switch from your website and uninstall the apps you spent months building. So you’ve got to fix that! 

On the flip side, good bugs bring your attention to errors which you might have sidelined or something you never came across. So you end up learning to tackle a similar kind of bug situation for the next time. 

Now that we know the importance of good bugs and the utmost necessity to remove the bad ones, let’s find out what sets a good and effective bug report apart from a bad one.

good bug report vs bad bug report

Why Does A Bug Report Fail?

If your bug report always gets discarded and the administration keeps tossing it back to you with comments like – need re-working or need to discuss this; there’s a high probability you have been doing it wrong all this while. 

Before you repeat the same mistakes on loop, pause for a while and reflect on what’s wrong that you are doing, and try to rectify it. 

Here are the main concerns which cause your bug reports in failing to make a mark:-

  1. Lack of Clarity in Context: Any good bug report should be self-explanatory that leaves no concern unaddressed. And to create such a report, you need to have clarity first hand about the context. Try to explain what went wrong, how the incident took place, and what needs to be done next with your software.
  2. Not Being Specific: A bug report needs to be informative and insightful. Being specific to the challenges needs to be put across in graphic detail that ensures clear and concise actionable measures. Stop using generalist statements which can mean multiple things and confuse others.For example – Saying “system crashing” is a broad statement and does not focus on anything concrete. Instead, drill more and use statements like “system crashing when the user tries to open the camera”.
  3. Duplicacy Of Work Via Reporting Invalid Bugs: How annoying it gets when you spend a good amount of time catching a bug but that ends up showing an “invalid” error? You need to understand the system is designed in a way to overwhelm you. So every time you heed on to the bug tracking system, instead of reporting it right away, cross-check and then proceed. It will save you as well as the company’s time.

How to Write Effective Bug Reports?

Writing effective bug reports need not be a hefty task, provided you do it strategically. In the end, if your reports explain every – why, where, and how; there’s no way you will be required to re-work on the document. 

Listed below are a few quick tips and tricks to help you get started with nailing your next bug report document:

  1. Start with a structure: Define a structure and try to make everything crystal clear. Pay special attention to the titles, summary, and bug descriptions for a quick glance and scannability to the one who’s viewing your report. 
  2. Check for reproducibility: Re-check your bug tests and confirm if the bug spotted is even reproducible or not. Once you are sure, include it in your report with valid points. 
  3. Use the hit and trial method: Make sure to check the bugs in different formats and platforms to be utterly sure. The more resources you have to back up your observations, the better it gets for you and the company.
  4. Keep the language simple: A bug report needs to be simple to grasp. Use conversational and easy to comprehend language. Be specific, explain the issue in detail, use bullets to explain multiple bug fixes.
  5. Trim unnecessary information: If you feel there’s too much information that is not necessary or has already been stated before, trim down the extra information.
  6. Review before sending: Give a quick read to your bug report to be sure of whatever you have jotted down makes complete sense and is not repetitive.
  7. Attach snapshots: No one will ever complain if you share pictures to support what you write in the report. This lets the reader follow the issue in a visual aspect.


Final Words

Now that you know what bug reporting is all about, make an attempt to curate reports which all your peers, as well as management, can easily decode. 

Also, make sure your bug report addresses 3 major pain points:

  • Identify where the bug is swirling around your code
  • Enables a seamless run of the software without any hiccups
  • Informs you to test and fix the bug to get it out of the system 

    On that note, happy bug reporting! 

12 Top QA testing tools to speed up the website development process

12 QA testing tools to speed up the website development process

So what is QA testing tools and which are the top QA testing Tools. Let’s discuss that in detail.

The house that I currently live in wasn’t made by a big developer. I hired an architect and a contractor and decided to do it on my own.

My best friend, a civil engineer, helped a lot along the way but I was there on-site all the time to make sure things ran smoothly. When the workers would deviate from the architect’s plan I would correct them. I would also suggest improvements here and there. Nothing big, but those small things made it easy to finish the construction on time.

I was essentially the QA guy of my house-building team.

Testing a website that websites is a crucial step without which there is no easy way to ascertain the number of bugs or errors a website produces from the launch all the way to the present. A QA tester has to spend countless hours trying to figure out the small errors in codes or other factors that are negatively affecting the user experience or affecting the page rank of the website.

We all have to agree that such labour-intensive work is not beneficial to the company, this conundrum can be easily solved by the use of specific tools or plugins that automate the process of QA testing.

Since there are multiple phases of QA testing one tool might not suffice all categories of testing but on the other hand, using a multitude of tools that have a very specific use case might be the best path to follow. Selecting the right tools for your QA testing team couldn’t be more important in the current scenario and selecting the top

QA testing tools is a matter of choice because there are so many unique tools that cater to all needs.

Nail that website quality check with these simple tools

★     Selenium

Selenium is a testing framework that helps in automating the testing of websites no matter which language has been used to code and develop the website. These languages consist of but not limited to, Java, PHP, C#, Python, Groovy.

top qa testing tool

There is a massive increase in demand for automation in the testing field and Selenium is one of the best and most used software that is combating that demand. Selenium has a multitude of forms ranging from browser extensions, client API, and RC all of which are simple and easy to use. It is by far the best open source QA testing framework which is utilized by many other products and services.

★     Nibbler/Silktide

Nibbler is a free to use tool designed by the company Silktide as a demo to showcase how they test websites and the categories they use to judge a website’s overall performance. There are multiple categories out of which the most prominent ones are, the technology of a website, ease of access to mobile users, and the user experience.

qa test

Nibbler works by taking the required URL that you want to test and runs it through multiple tests and then gives the website a score out of 10.

Nibbler can be used to test the amount of traffic your website has gained over a certain time period. While using Nibbler keep in mind that it is free software and for maximum optimization Silktide, the premium software would be better.

★     Pingdom

If the website that you wish to test is being accessed by users across the globe and from multiple regions of varying ranges of connectivity, then Pingdom is considered to be one of the top QA testing tool for the job. It’s useful in multiple scenarios and can justify its premium asking price. Mainly there are two distinct ways that this software interacts with your website.

The first method of testing includes a simulation wherein visitor interaction is generated and then the reliability of critical features of the website is put under scrutiny. This method includes visitor interactions that have been stimulated from multiple servers throughout the world and an in-depth page speed analysis is conducted.

pingdom

The second method is by using something known as Real User Monitoring (RUM), this allows the company to look into errors that the end-user generally comes across and how the web pages behave when accessed through a certain device or a certain geographic location. Pingdom has a broad spectrum of use but it may not be used to test the security of the website or the marketing capabilities of the website.

★     Sortsite

This is a one-click website testing tool that analyses an entire website and checks each page using more than 1200 standard checkpoints. Its other prominent features are its link checker which automatically shows the broken/missing links and CSS files.

sortsite

It also checks if the website follows all WCAG and Section 508 guidelines, which are a necessity for a website to be operational in certain countries. Security is at the forefront of Sortsite because it flags websites if they use cookies or other tracking software without user consent. Browser compatibility can also be checked, this includes not only desktop versions of popular browsers but also mobile versions.

Spelling and content checking is also done through this software although not to a satisfactory extent, the same goes for SEO of the website. Other QA tools perform better when used for SEO and content checking scenarios. All in all the free version is satisfactory but if you want a more definitive experience premium or OnDemand version is the way to go.

★     TestRail

A completely functional web-based testing software that gives the client access to real-time insights to help them track the progress of their website. It is majorly utilized for compatibility and regression testing. A limited-time free trial is also available for this service.

TestRail

A major plus point that this software comes with is easy and seamless integration with other bug checkers and QA tools making it a software that is easy to use and easy to learn by the QA testing team. This software is an extremely affordable and viable solution used by small and large businesses alike, to maintain their websites with an amazing rate of customer satisfaction.

★     SEOptimer

An incredibly simple to use tool for SEO testing of a website viable for multiple search engines like Google, Bing, and search. The testing procedure is also simple, a sitewide audit to help the client identify what more could be done to improve the page rank and also shows the red flags that are negatively impacting the growth of the website.

seoptimer

Integrations with CRMs like MailChimp and Salesforce is an amazing feature that makes lead management easier. Even beginners without much knowledge of SEO can use this software because there are a lot of customization options and the reports are available in any language chosen by the client. The only downside is that you are paying a fee for a very specific tool that will only help you in SEO testing and does not serve any other purpose.

★     Katalon Studio

A free automation testing solution developed by Katalon LLC. This software combines many free to use and open source automation frameworks like Selenium, Appium with an inherently specialized IDE interface for API, web, and mobile testing. This powerful software comes equipped with many features to combat well-known challenges that clients usually come across in WebUI test automation.

katalon

These features include support for built-in Image-based testing and Continuous Integration tools like Jenkins & TeamCity. Duel-editor interface and customizable execution workflow make this software a breeze to use.

There is also a built-in object repository, XPath, and object re-identification. In case you need help with certain areas that concern you, for a small fee you can get many more features and a dedicated helpdesk portal to solve all your problems.

5 Top QA testing tools for WordPress websites

All of the above software mainly focus on professionally developed websites that are based on certain programming languages. Next, we will divert our attention to QA testing tools/plugins that are generally used for WordPress or Shopify websites. These Plugins can help you work more efficiently and make sure that your website is optimized. WordPress and other similar website development software also need a huge deal of QA testing so that the user does not feel dissatisfied with the website.

1.     SitePush

A WordPress plugin that allows the client to maintain multiple versions of the same site but with different stages of accessibility. There are mainly two stages, one is a live stage where all the traffic is directed to. The second stage is a private site wherein countless changes and edits can be made by the developers and the designers so that they can test the effects that the changes cause.

sitepush

The major workload of taking a backup is mitigated to a certain degree because any changes made to the private staging site can be instantly applied to the live stage. Revisions of a certain aspect are very easy to make because you do not have to take down the live website to make changes.

2.     Yoast SEO

As we all know SEO is the main cause of concern for many developers and testers because without it a website has no way of being ranked by search engines. WordPress websites are becoming readily available alternatives to traditionally coded websites and this plugin makes a website stand out from its competitors.

yoast

Several factors are shown by the plugin in real-time to show the areas where your website might be lacking. Content of the website is constantly scanned for external and internal links, spelling errors, readability, and other factors that decide your rank for certain keywords. The free version of this plugin is supported through ads. If you want to get rid of ads and want 24/7 support there is a yearly payment method to get you going.

3.     LambdaTest

If you want to check the cross-browser compatibility of your website in the most ideal way possible without using too many tools then LambdaTest might be the way to go. It’s an all-in-one tool to test the compatibility of browsers like Chrome, Safari, Firefox, and many others.

lambdatest

It supports the testing of your website on mobile platforms too without having to go through the hassle of using another trial. Keeping track of all your browser compatibility issues is simplified because you can save browser screenshots whenever your website crashes. Lambda can be integrated with a multitude of ways like JIRA, ASANA, GITHUB, SLACK, Chrome Extensions, etc.

4.     Convert

This is a Shopify plugin that is generally used for A/B testing and is extremely cost-effective because for the features it offers the asking price is extremely low. The fact that you can run any no. of tests throughout the campaign on your platform to decide which method is the best to grow your business/e-commerce platform.

The client can also target specific audience categories using geo-targeting features to run more localized campaigns. The freedom to run multiple variants of a campaign without incurring a huge amount of capital is crucial in unlocking the max potential of your website.

Not only is the plugin easy to install and set up, it easily integrates with Shopify and other e-commerce such as Hotjar, HubSpot, and Google Analytics.

5.     Dynamic Yield

Dynamic Yield is a Shopify plugin used by enterprises and large businesses to test campaigns before they are launched and is flexible enough to be used by industry leaders like Hallmark, Hello Fresh and, Urban Outfitters. Dynamic Yield goes beyond the norm and also affects the user journey outside of Shopify because it allows a company to plan campaigns on other channels such as TV apps, Loyalty programs, email marketing campaigns, etc.

dynamicyield

If these were not enough to convince a company, it also offers all these services at a fraction of the price of competing apps which are much more expensive. It is also technically superior to its competitors because it uses the Bayesian method over the traditionally used Frequentist method, which makes it more reliable and faster.

Kickstart Your QA Testing Plan!

All the tools listed in this blog are a great choice to kickstart your website. QA testing might seem daunting at first to a lot of people. However, these tools will surely act as a helping hand and make your job as a tester much easier as compared to before. The main purpose of these tools is to save you time. Apart from this, these tools and plugins also increase the pace of your feedback cycle, reduce business expenses in the long run, give you a higher test coverage and improved accuracy. So make the best use of these tools and create the perfect website for your brand.